Customer Care Executive – Brescia Grameen (Pvt) Ltd
Job Overview
Brescia Grameen (Pvt) Ltd is looking for a friendly, proactive, and customer-focused individual to join its team as a Customer Care Executive. This position is responsible for handling client inquiries, providing support on service matters—especially insurance-related requests—maintaining excellent customer relationships, and collaborating with internal departments to ensure seamless client satisfaction.
Position Details
- Job Title: Customer Care Executive
- Organization: Brescia Grameen (Pvt) Ltd
- Job Type: Full Time
- Job Category: Customer Service & BPO, Banking & Insurance, Private Jobs
- Job Location: Colombo, Sri Lanka
Company Overview
Brescia Grameen (Pvt) Ltd is an established financial and customer support services organization in Sri Lanka. Dedicated to providing responsive, transparent, and client-centric solutions, the company focuses on micro-financial services, insurance assistance, and consumer support to empower individuals and small enterprises across the country.
Qualifications & Experience
- Previous work experience in Customer Service or client support will be an added advantage.
- Candidates with prior experience in handling insurance-related matters will be given preference.
- Sound educational background with proficiency in standard business communication.
Key Responsibilities
- Handle customer inquiries via phone, email, and front-line channels, providing accurate and appropriate assistance.
- Build and maintain positive, long-term relationships with customers.
- Follow up diligently on customer requests, feedback, and pending operational matters.
- Coordinate effectively with relevant internal departments to resolve client issues smoothly.
- Assist customers with insurance-related matters, documentation, and specific requirements.
Required Skills
- Good verbal and written communication skills alongside strong interpersonal abilities.
- Friendly, responsible, and customer-focused professional attitude.
- Basic computer knowledge and familiarity with office applications.
- Strong problem-solving, active listening, and relationship-management capabilities.
- Ability to work collaboratively within a multidisciplinary team.
Salary & Benefits
- Competitive remuneration package commensurate with qualifications and customer care experience.
- Performance incentives and opportunities for professional growth within the financial services sector.
- Supportive, collaborative, and engaging corporate work culture.
How to Apply
Interested and qualified candidates are invited to forward their updated Curriculum Vitae (CV) via email.
Via Email: Send your CV to: hrdepbr@gmail.com Email Subject Line: Application for Customer Care Executive – Brescia Grameen (Pvt) Ltd
Important Notes
- Please ensure that “Customer Care Executive” is clearly stated in the subject line of your email submission.
- Highlight any previous background in insurance or customer care operations within your CV to receive preference.
- Only shortlisted candidates will be contacted for an interview.
