Job Overview
Singer (Sri Lanka) PLC is inviting applications for the position of Customer Service Assistant at its Regional Service Center – Maharagama. This role is ideal for enthusiastic and customer-focused individuals who are passionate about delivering exceptional service, handling customer inquiries, and supporting after-sales operations. Join one of Sri Lanka’s most trusted brands and build a rewarding career in customer service.
Job Category: Customer Service & BPO
Job Location: Colombo District, Sri Lanka
Position Details
Position: Customer Service Assistant
Organization: Singer (Sri Lanka) PLC
Employment Type: Full-Time
Work Location: Regional Service Center – Maharagama
Company Overview
Singer (Sri Lanka) PLC is one of Sri Lanka’s most recognized and trusted consumer brands, offering a wide range of home appliances, electronics, furniture, and retail solutions. With a strong commitment to customer satisfaction and service excellence, Singer continues to provide outstanding career opportunities and professional growth for talented individuals.
Qualifications & Experience
Applicants should meet the following requirements:
- Passed the G.C.E. Advanced Level (A/L) and G.C.E. Ordinary Level (O/L) examinations.
- Diploma in Business Management or Human Resources Management.
- Minimum 1 year of experience in a similar customer service role.
- Knowledge of ERP systems will be considered an added advantage.
- Effective written communication and comprehension skills.
- Strong proficiency in Microsoft Office, especially Excel and Word.
- Passion for delivering excellent customer service.
- Age between 19 and 25 years.
Key Responsibilities
- Manage customer calls, record and forward customer complaints, and maintain the complaint register.
- Handle spare parts inquiries and communicate important updates with the SFAS team.
- Manage product repair processes and update jobs in the SIS system.
- Send reminders for uncollected repaired items.
- Prepare invoices, delivery notes, and after-sales service updates.
- Coordinate with warehouses and service centers for spare parts requirements and customer requests.
- Issue spare parts to customers as required.
- Maintain a clean, organized workplace in accordance with 5S standards.
- Ensure timely resolution of customer inquiries while maintaining high levels of customer satisfaction.
Required Skills
- Excellent customer service and communication skills.
- Strong interpersonal and problem-solving abilities.
- Good organizational and time management skills.
- Computer literacy with Microsoft Office applications.
- Ability to work in a fast-paced environment.
- Attention to detail and accuracy.
- Teamwork and coordination skills.
- Positive attitude with a customer-centric approach.
Salary & Benefits
- Attractive remuneration package.
- Opportunity to work with one of Sri Lanka’s leading and most trusted brands.
- Professional development and career growth opportunities.
- Exposure to a dynamic customer service environment.
- Training and continuous learning opportunities.
- Additional employee benefits in accordance with company policy.
How to Apply
Interested candidates should send their updated CV via email.
Email: careers@singersl.com
Please mention “Customer Service Assistant – Regional Service Center Maharagama” in the email subject line when submitting your application.
Important Notes
- Applicants should be between 19 and 25 years of age.
- Knowledge of ERP systems will be considered an added advantage.
- Candidates with a passion for customer service and strong communication skills are encouraged to apply.
- Only shortlisted candidates will be contacted for the recruitment process.
