Job Overview
Singer (Sri Lanka) PLC is inviting applications for the position of Field Service Assistant at its Regional Service Center – Vavuniya. This role is ideal for motivated individuals with experience in service operations, administration, and customer support. The successful candidate will coordinate field service activities, support service franchise agents, manage spare parts and service documentation, and help achieve regional service performance targets.
Job Category: Customer Service & BPO
Job Location: Vavuniya District, Sri Lanka
Position Details
Position: Field Service Assistant
Organization: Singer (Sri Lanka) PLC
Employment Type: Full-Time
Work Location: Regional Service Center – Vavuniya
Application Closing Date: Within 7 days from the date of advertisement
Company Overview
Singer (Sri Lanka) PLC is one of Sri Lanka’s most trusted and iconic consumer brands, offering innovative home appliances, consumer electronics, furniture, and after-sales services. With a strong commitment to customer satisfaction and operational excellence, Singer provides rewarding career opportunities and continuous professional development for its employees.
Qualifications & Experience
Applicants should meet the following requirements:
- Passed the G.C.E. Ordinary Level (O/L) and G.C.E. Advanced Level (A/L) examinations.
- Diploma in Business Management or Human Resources Management.
- 3–5 years of experience in a similar capacity.
- Proficiency in Microsoft Excel.
- Working knowledge of ERP, SFAS, and Powerbase systems.
- Fluency in Tamil and Sinhala (English will be an added advantage).
- Age below 35 years.
Key Responsibilities
- Coordinate field repairs, installations, and product deliveries to ensure high customer satisfaction.
- Handle customer service inquiries and complaints while arranging replacements or trade-in discounts where applicable.
- Support and monitor Service Franchise Agents (SFAs) by providing technical assistance, spare parts coordination, and ensuring policy compliance.
- Maintain accurate records and update information in the SFAS system.
- Verify invoices and process payments accurately and on time.
- Ensure timely settlement of SFA bills through field verification with 100% accuracy.
- Support the Regional Service Manager in achieving departmental KPIs.
- Coordinate with internal departments to ensure smooth service operations.
Required Skills
- Excellent customer service and communication skills.
- Strong coordination and organizational abilities.
- Advanced Microsoft Excel proficiency.
- Knowledge of ERP, SFAS, and Powerbase systems.
- Problem-solving and analytical skills.
- Ability to multitask and work under pressure.
- Teamwork and interpersonal skills.
- Attention to detail and accuracy.
Salary & Benefits
- Attractive remuneration package.
- Opportunity to work with one of Sri Lanka’s leading and most trusted brands.
- Professional training and career development opportunities.
- Dynamic and supportive work environment.
- Performance-based career growth.
- Additional employee benefits in accordance with company policy.
How to Apply
Interested candidates should send their updated CV together with the contact details of two non-related referees.
Email: careers@singersl.com
Please mention “Field Service Assistant – Regional Service Center Vavuniya” in the email subject line when submitting your application.
Important Notes
- Applications should be submitted within 7 days from the date of the advertisement.
- Applicants should be below 35 years of age.
- Fluency in Tamil and Sinhala is essential, while English proficiency will be an added advantage.
- Only shortlisted candidates will be contacted for the recruitment process.
