Call Center Executives – ARN BPO (Pvt) Ltd
Job Overview
ARN BPO (Pvt) Ltd is looking for motivated and customer-oriented Call Center Executives to join its expanding team. This opportunity is ideal for individuals seeking a rewarding career in the BPO/KPO industry, with excellent growth prospects, professional training, and performance-based rewards.
The successful candidates will be responsible for managing outbound calls, maintaining customer records, resolving customer concerns, and achieving performance targets while delivering exceptional customer service.
Position Details
Job Title: Call Center Executive
Company: ARN BPO (Pvt) Ltd
Job Category: Customer Service & BPO, Private Jobs
Job Type: Full Time
Job Location: Colombo District, Sri Lanka
Industry: Business Process Outsourcing (BPO) / Customer Support Services
Company Overview
ARN BPO (Pvt) Ltd, established in 2020, is a growing outsourcing solutions provider delivering high-end customer service and business process outsourcing services to a diverse client base. The company is committed to operational excellence, employee development, and providing outstanding customer experiences.
ARN BPO offers a professional working environment where employees can develop valuable communication, customer service, and business process management skills while building long-term careers in the outsourcing industry.
Qualifications & Experience
- G.C.E. O/L or A/L qualification.
- Minimum 6 months to 1 year of experience in outbound calling, call center operations, or web-based customer service is preferred.
- School leavers are encouraged to apply.
- Fluency in both English and Tamil is mandatory.
- Excellent verbal communication and interpersonal skills.
- Ability to work independently and within a team environment.
- Strong customer service orientation and problem-solving abilities.
- Interest in building a career in the BPO/KPO industry.
- Previous travel-related industry experience will be considered an added advantage.
- Age between 18 and 40 years.
Key Responsibilities
- Manage outbound calls professionally and efficiently.
- Document customer issues, inquiries, and resolutions accurately.
- Maintain and update customer account information and records.
- Achieve daily, weekly, and monthly qualitative and quantitative performance targets.
- Provide excellent customer support and service.
- Follow company procedures and quality standards during customer interactions.
- Resolve customer concerns and escalate issues when necessary.
- Maintain accurate records of customer communications.
- Contribute to team goals and organizational objectives.
- Build positive customer relationships through effective communication.
Required Skills
- Customer Service
- Call Center Operations
- Outbound Calling
- English Communication Skills
- Tamil Communication Skills
- Customer Relationship Management
- Data Entry & Record Management
- Problem Solving
- Teamwork & Collaboration
- Time Management
- Active Listening
- Attention to Detail
- Multitasking
- Target Achievement
Salary & Benefits
- Competitive salary package above industry standards.
- Performance-based incentives.
- Attendance bonus.
- Company-provided transportation facilities.
- Comprehensive training and development programs.
- Excellent working environment.
- Career growth and advancement opportunities.
- Opportunity to work in a dynamic and multicultural workplace.
How to Apply
Interested candidates should send their updated CV to:
Email: hr@arnbpo.com
Please mention “Call Center Executive” in the email subject line when applying.
Important Notes
- Fluency in both English and Tamil is essential.
- Previous travel industry experience will be considered an added advantage.
- School leavers are encouraged to apply.
- Candidates should be available to work from 10:00 AM to 7:30 PM.
- Transport and training will be provided for selected candidates.
- Only shortlisted candidates will be contacted for interviews.
