Job Overview
Asia Hospital HL (Pvt) Ltd is seeking an experienced and service-oriented Customer Care Manager to lead its patient relations and customer service operations. This position is ideal for a professional with strong leadership abilities, excellent communication skills, and a passion for delivering exceptional patient experiences in a healthcare environment.
Position Details
Job Title: Customer Care Manager
Company: Asia Hospital HL (Pvt) Ltd
Job Category: Healthcare & Nursing
Location: Colombo District, Sri Lanka
Employment Type: Full Time
Company Overview
Asia Hospital HL (Pvt) Ltd is a growing healthcare provider committed to delivering high-quality medical services and patient-centered care. The hospital focuses on clinical excellence, customer satisfaction, and maintaining a professional healthcare environment while providing rewarding career opportunities for talented professionals.
Qualifications & Experience
- Minimum 3 years of experience in front desk operations, office administration, facilities coordination, customer service, or patient relations.
- Experience in healthcare, hospitality, or customer service management environments will be an added advantage.
- Strong communication skills in English and Sinhala.
- Tamil language proficiency will be considered an added advantage.
- Proficiency in Microsoft Office applications including Word, Excel, and PowerPoint.
- Excellent interpersonal, leadership, and multitasking abilities.
- Detail-oriented with a proactive and professional approach to work.
Key Responsibilities
- Oversee daily patient relations and customer care operations.
- Ensure exceptional service delivery and patient satisfaction across all touchpoints.
- Manage front-office and customer service teams effectively.
- Handle customer concerns, complaints, and service recovery processes professionally.
- Coordinate with hospital departments to maintain smooth patient experiences.
- Monitor service quality standards and implement continuous improvements.
- Prepare reports and maintain customer service records when required.
- Support hospital management in enhancing patient engagement initiatives.
Required Skills
- Customer relationship management.
- Team leadership and staff supervision.
- Strong communication and interpersonal skills.
- Problem-solving and conflict resolution abilities.
- Time management and organizational skills.
- Microsoft Office proficiency.
- Multitasking and attention to detail.
- Ability to work independently and under pressure.
Salary & Benefits
- Attractive remuneration package.
- Professional and supportive working environment.
- Career growth and advancement opportunities.
- Opportunity to work in a leading healthcare institution.
- Performance-based career development prospects.
How to Apply
Interested candidates should submit their updated CV to:
Email: asiahospitalhr@gmail.com
Important Notes
- Job Location: Colombo District, Sri Lanka
- Workplace is based in Maharagama.
- Fluency in English and Sinhala is required.
- Tamil language proficiency will be an added advantage.
- Only shortlisted candidates will be contacted for interviews.
- Job Category: Healthcare & Nursing / Customer Service & BPO.
