Senior Customer Care Officer – Asia Hospital HL (Pvt) Ltd
Job Overview
Asia Hospital HL (Pvt) Ltd is seeking a highly professional and experienced Senior Customer Care Officer to join its growing healthcare team. This role is ideal for candidates with a strong customer service background who can manage patient interactions, billing inquiries, and service recovery processes while maintaining exceptional patient satisfaction standards.
Position Details
Job Title: Senior Customer Care Officer
Company: Asia Hospital HL (Pvt) Ltd
Job Category: Customer Service & BPO
Location: Colombo District, Sri Lanka
Employment Type: Full Time
Company Overview
Asia Hospital HL (Pvt) Ltd is a leading healthcare institution committed to delivering quality medical services and outstanding patient care. As part of its continued expansion, the hospital is looking for dedicated professionals who can contribute to creating a superior patient experience and support its mission of healthcare excellence.
Qualifications & Experience
- Minimum 3–5 years of experience in Customer Service.
- Experience in the healthcare or hospitality sector is preferred.
- Proven ability to handle complex billing and cash management processes accurately.
- Professional fluency in English and Sinhala.
- Strong customer relationship management experience.
- Ability to work on a roster basis.
- Experience handling patient concerns and service recovery activities will be an advantage.
Key Responsibilities
- Provide exceptional customer service to patients, visitors, and stakeholders.
- Handle patient inquiries, complaints, and service-related issues professionally.
- Manage billing-related customer interactions with accuracy and efficiency.
- Coordinate with hospital departments to ensure seamless patient experiences.
- Support service recovery efforts and resolve complex customer concerns.
- Maintain accurate customer service records and documentation.
- Assist in improving customer satisfaction and patient engagement initiatives.
- Uphold the hospital’s service standards and professional image.
Required Skills
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- Customer relationship management expertise.
- Cash handling and billing management skills.
- Professional telephone and front-office etiquette.
- Ability to work under pressure in a fast-paced healthcare environment.
- Teamwork and leadership capabilities.
- Strong organizational and multitasking skills.
Salary & Benefits
- Attractive remuneration package.
- Professional and supportive working environment.
- Career growth and advancement opportunities.
- Opportunity to work with a leading healthcare provider.
- Exposure to a dynamic and patient-focused healthcare environment.
How to Apply
Interested candidates should submit their updated CV to:
Email: asiahospitalhr@gmail.com
Important Notes
- Job Location: Colombo District, Sri Lanka
- Workplace is based in Maharagama.
- Fluency in English and Sinhala is essential.
- Healthcare or hospitality customer service experience is preferred.
- Ability to work on a roster basis is mandatory.
- Only shortlisted candidates will be contacted for interviews.
Job Category: Customer Service & BPO / Healthcare & Nursing
