Customer Relations Officer (Gold Loan) – LB Finance PLC
Job Overview
LB Finance PLC is seeking energetic, customer-focused, and results-driven individuals for the position of Customer Relations Officer – Gold Loan. This opportunity is ideal for candidates who are passionate about customer service and financial services and are looking to build a rewarding career with one of Sri Lanka’s leading finance companies. Successful candidates will be responsible for supporting customer relationship activities and promoting gold loan services across multiple branch locations.
Position Details
Job Title: Customer Relations Officer – Gold Loan
Organization: LB Finance PLC
Job Location: Gampaha District, Sri Lanka
Employment Type: Full-Time
Industry: Financial Services / Banking & Finance
Company Overview
LB Finance PLC is one of Sri Lanka’s leading financial services providers with a strong island-wide presence and a workforce of over 4,500 employees. The company is recognized for its innovation, customer-centric approach, and commitment to providing exceptional financial solutions. LB Finance offers employees a professional environment that encourages career growth, continuous learning, and personal development.
Qualifications & Experience
- Successful completion of the G.C.E. Advanced Level (A/L) Examination
- Previous experience in banking, finance, customer service, or a related field will be an added advantage
- Experience in sales, customer relationship management, or financial services is desirable
- Fresh candidates with strong interpersonal skills are encouraged to apply
- Ability to work effectively in a fast-paced customer service environment
Key Responsibilities
- Build and maintain positive relationships with customers
- Promote and support Gold Loan products and services
- Provide excellent customer service and respond to customer inquiries professionally
- Assist customers with financial service requirements and documentation
- Support branch operations and customer engagement activities
- Achieve customer service and business development objectives
- Maintain accurate customer records and documentation
- Ensure compliance with company policies and service standards
- Handle customer concerns efficiently and professionally
- Contribute to the overall growth and success of branch operations
Required Skills
- Excellent communication and interpersonal skills
- Customer service orientation
- Strong relationship-building abilities
- Positive attitude and professional conduct
- Goal-oriented and self-motivated personality
- Teamwork and collaboration skills
- Problem-solving and decision-making abilities
- Basic computer literacy
- Time management and organizational skills
- Sales and customer engagement capabilities
Salary & Benefits
- Attractive remuneration package
- Career growth opportunities within a leading finance company
- Continuous training and professional development programmes
- Supportive and dynamic working environment
- Exposure to Sri Lanka’s financial services industry
- Opportunities for long-term career advancement
How to Apply
Interested candidates should submit their updated CV to:
Please mention Customer Relations Officer – Gold Loan in the subject line of your email.
For further details, contact:
077 375 6896
0112 200 200
Applications should be submitted within 7 days of the advertisement date.
Important Notes
- Vacancies are available at the following LB Finance PLC branches: Wattala, Kandana, Ja Ela, Katunayake, Ganemulla, Ragama, Enderamulla, Hendala, Elakanda, Mattakkuliya, Grandpass, Sulaiman, Aluth Mawatha, Modara, Jampattah, Kotahena, and Thotalanga.
- Experience in banking or finance will be considered an added advantage.
- Only shortlisted candidates are likely to be contacted.
- LB Finance PLC is an equal opportunity employer committed to employee growth and professional development.
- Candidates should ensure all information submitted is accurate and up to date.
