Customer Service Executive – Cleanline Linen Management (Pvt) Ltd
Job Overview
Cleanline Linen Management (Pvt) Ltd is seeking a customer-focused and enthusiastic Customer Service Executive to join its team in Gampaha, Sri Lanka. The ideal candidate will be responsible for handling customer inquiries, resolving issues, maintaining customer satisfaction, and promoting the company’s products and services. This is an excellent opportunity for individuals with strong communication skills and a passion for delivering outstanding customer service.
Job Category: Customer Service & BPO, Private Jobs, A/L Qualified Jobs
Position Details
Job Title: Customer Service Executive
Company: Cleanline Linen Management (Pvt) Ltd
Location: Gampaha, Sri Lanka
Job Type: Full-Time
Industry: Linen Management & Business Services
Application Deadline: Not Specified
Company Overview
Cleanline Linen Management (Pvt) Ltd is a leading provider of linen management solutions in Sri Lanka. The company is committed to delivering high-quality services through operational excellence, innovation, and customer-focused solutions. With a strong reputation in the industry, Cleanline continues to expand its services while maintaining exceptional standards.
Qualifications & Experience
- G.C.E. A/L qualification or equivalent.
- Minimum 1–2 years of experience in customer service or a similar role.
- Excellent communication skills in Sinhala and English.
- Knowledge of Tamil will be an added advantage.
- Strong interpersonal and problem-solving abilities.
- Ability to handle challenging situations professionally.
- Proficiency in Microsoft Office applications, including Excel and Word.
- Experience using CRM or helpdesk systems will be an added advantage.
- Positive attitude with a strong commitment to customer satisfaction.
- Ability to work shifts, weekends, and public holidays if required.
Key Responsibilities
- Handle customer inquiries via phone, email, and other communication channels.
- Provide accurate information regarding products, services, and company policies.
- Resolve customer complaints and issues efficiently.
- Escalate complex matters to relevant departments when necessary.
- Maintain accurate customer records and update information in company systems.
- Follow up with customers to ensure issue resolution and satisfaction.
- Identify customer needs and recommend suitable solutions.
- Work closely with internal departments to ensure seamless customer service.
- Achieve individual and team performance targets related to customer satisfaction.
- Maintain a professional, positive, and customer-focused attitude at all times.
- Perform additional duties assigned by management.
Required Skills
- Excellent verbal and written communication skills.
- Customer relationship management skills.
- Strong problem-solving and conflict-resolution abilities.
- Interpersonal and teamwork skills.
- Computer literacy and Microsoft Office proficiency.
- Time management and multitasking abilities.
- Attention to detail and accuracy.
- Ability to work under pressure.
- Professional telephone etiquette.
Salary & Benefits
- Competitive salary package.
- Career growth and advancement opportunities.
- Supportive and professional work environment.
- Training and development opportunities.
- Performance-based incentives.
- Additional benefits as per company policy.
How to Apply
Interested candidates are invited to send their updated CV to:
Email: hr@cleanline.lk
Please mention Customer Service Executive in the subject line of your email application.
Important Notes
- Applicants should possess a G.C.E. A/L qualification or equivalent.
- Minimum 1–2 years of experience in customer service or a related role is required.
- Fluency in Sinhala and English is essential.
- Knowledge of Tamil will be considered an added advantage.
- The position is based in Dekatana, Gampaha District.
- Only shortlisted candidates will be contacted for interviews and further recruitment procedures.
