Branch Operations Incharge – Fintrex Finance PLC
Job Overview
Fintrex Finance PLC is seeking a dedicated and experienced Branch Operations Incharge (Assistant Manager Grade) for its Kegalle Branch. The successful candidate will be responsible for ensuring the uninterrupted and compliant functioning of daily branch operations, overseeing teller and back-office activities, maintaining high customer service standards, enforcing internal controls, and ensuring compliance with regulatory and governance requirements.
Position Details
Job Title: Branch Operations Incharge (Assistant Manager Grade)
Company: Fintrex Finance PLC
Location: Kegalle
Job Type: Full-Time
Department: Branch Operations
Key Responsibilities
- Oversee and coordinate day-to-day branch operations while ensuring adherence to standard operating procedures.
- Supervise safe operations and dual-key control processes within the branch.
- Monitor teller activities, gold loan operations, transaction processing, and documentation accuracy.
- Ensure strict compliance with internal policies and Central Bank regulations.
- Lead customer service delivery and resolve branch-level operational issues.
- Supervise and guide branch staff in the absence of the Branch Manager.
- Coordinate with Finance, Gold Loan, Deposits, and Administration departments on branch-related matters.
- Act as the designated branch operations lead during the Branch Manager’s absence.
- Support audit processes and maintain zero tolerance for critical operational violations.
- Maintain operational efficiency and regulatory compliance across all branch functions.
Qualifications & Experience
- Degree or part/full professional qualification in Banking, Finance, or Business Administration.
- Minimum 3–5 years of experience in branch operations, preferably within the financial services sector.
- Strong knowledge of compliance requirements, dual-control procedures, teller operations, and CBSL regulations.
- Proven experience in branch administration and operational management.
- Ability to work independently and handle operational escalations effectively.
Required Skills
- Branch Operations Management
- Banking Operations
- Regulatory Compliance
- Internal Controls
- Teller Operations
- Gold Loan Operations
- Customer Service Management
- Team Leadership
- Operational Risk Management
- Communication Skills
- Coordination & Supervision
- Problem Solving
- Audit Compliance
Salary & Benefits
- Attractive remuneration package.
- Career advancement opportunities within a growing finance company.
- Professional and collaborative work environment.
- Exposure to branch leadership and operational management.
- Additional employee benefits as per company policy.
How to Apply
Interested candidates are invited to send their detailed CVs to:
Email: careers@fintrexfinance.com
Applications should include contact details of two non-related referees and must be submitted within 14 days of the advertisement date.
Please mention the position applied for in the subject line of the email.
Only shortlisted candidates will be contacted.
