Call Center Agents – Kapruka Holdings PLC
Job Overview
Call Center Agent – Kapruka Holdings PLC
Kapruka Holdings PLC is seeking enthusiastic and customer-focused Call Center Agents to join its customer support team. This position is ideal for individuals with excellent communication skills who can assist customers professionally while maintaining high service standards in a fast-paced e-commerce environment.
Job Category: Customer Service & BPO, Private Jobs
Job Type: Full-Time
Job Location: Colombo District, Sri Lanka
Position Details
Position Title: Call Center Agent
Company: Kapruka Holdings PLC
Industry: E-Commerce & Retail
Employment Type: Full-Time
Work Location: Nugegoda, Colombo District, Sri Lanka
Company Overview
Kapruka Holdings PLC is Sri Lanka’s largest locally-owned e-commerce company, serving customers worldwide since 2003. With a strong presence in Sri Lanka, the USA, UK, and Australia, Kapruka offers over 125,000 products and partners with more than 500 renowned brands. The company continues to expand its operations and is committed to delivering exceptional online shopping experiences through innovation and outstanding customer service.
Qualifications & Experience
- Prior experience in a call center, customer service, or a similar role will be an advantage.
- Excellent communication skills in English and Sinhala.
- Ability to communicate in Tamil will be considered an added advantage.
- Good interpersonal and teamwork skills.
- Ability to work on roster-based schedules and night shifts.
- Candidates should be between 26 and 35 years of age.
- Strong customer service orientation and problem-solving abilities.
- Ability to work effectively in a fast-paced environment.
Key Responsibilities
- Handle inbound and outbound customer inquiries professionally.
- Provide accurate information regarding products, orders, deliveries, and services.
- Resolve customer complaints and issues efficiently while maintaining customer satisfaction.
- Record customer interactions and maintain accurate customer service records.
- Coordinate with relevant departments to address customer concerns.
- Follow company policies and service standards when interacting with customers.
- Meet customer service performance targets and quality standards.
- Work on roster schedules, including night shifts when required.
Required Skills
- Excellent verbal and written communication skills.
- Strong customer relationship management abilities.
- Active listening and problem-solving skills.
- Ability to remain calm and professional under pressure.
- Good computer literacy and data entry skills.
- Teamwork and collaboration skills.
- Time management and multitasking abilities.
- Professional attitude and customer-focused mindset.
Salary & Benefits
- Competitive salary package.
- Opportunity to work with Sri Lanka’s leading e-commerce organization.
- Career development and advancement opportunities.
- Dynamic and supportive work environment.
- Exposure to modern customer service and e-commerce operations.
How to Apply
Interested candidates should send their updated CV to the email address provided below. Please mention “Call Center Agent” in the subject line of your email application.
Email: careers@kapruka.com
Important Notes
- Ability to communicate in Tamil will be considered an added advantage.
- Candidates must be willing to work on roster schedules and night shifts.
- Previous experience in a similar customer service role will be beneficial.
- Only shortlisted candidates will be contacted for interviews.
Employer: Kapruka Holdings PLC
Address: 147 Old Kottawa Road, Mirihana, Nugegoda, Sri Lanka
Email: careers@kapruka.com
