Customer Service Assistant (CSA) – Edinborough Products (Pvt) Ltd
Job Overview
Customer Service Assistant (CSA) – Edinborough Products (Pvt) Ltd
Edinborough Products (Pvt) Ltd is seeking a dedicated and customer-focused Customer Service Assistant (CSA) to join its retail operations at Grandeur, Ward Place. This opportunity is ideal for candidates with strong interpersonal skills and customer service experience who are passionate about delivering exceptional customer experiences.
Job Category: Customer Service & BPO, Private Jobs, O/L Qualified Jobs
Job Type: Full-Time
Job Location: Colombo District, Sri Lanka
Position Details
Position Title: Customer Service Assistant (CSA)
Company Name: Edinborough Products (Pvt) Ltd
Brand: Grandeur
Industry: Retail & Consumer Goods
Employment Type: Full-Time
Workplace: Ward Place, Colombo District, Sri Lanka
Company Overview
Edinborough Products (Pvt) Ltd is a well-established Sri Lankan company known for its premium food and consumer products. Through its Grandeur retail outlet located at Ward Place, Colombo, the company offers a wide range of high-quality local and international products, providing customers with a unique and sophisticated shopping experience.
As the business continues to grow, the company is looking for enthusiastic and service-oriented individuals to strengthen its customer service team.
Qualifications & Experience
- Passed the G.C.E. Ordinary Level (O/L) Examination.
- Minimum 1 year of experience as a Customer Service Assistant or in a similar customer-facing role.
- Age below 35 years.
- Previous experience in retail customer service will be an added advantage.
- Ability to communicate effectively with customers and colleagues.
- Strong interpersonal and relationship-building skills.
- Ability to work in a fast-paced retail environment.
Key Responsibilities
- Provide excellent customer service to customers visiting the store.
- Assist customers with product inquiries and purchasing decisions.
- Handle customer concerns and complaints professionally.
- Maintain positive customer relationships and satisfaction levels.
- Support daily retail operations and customer service activities.
- Coordinate with internal teams to ensure smooth service delivery.
- Ensure a welcoming and professional shopping environment.
- Contribute to maintaining the company’s high service standards.
Required Skills
- Customer Service
- Customer Relationship Management
- Communication Skills
- Interpersonal Skills
- Problem Solving
- Complaint Handling
- Retail Operations
- Teamwork
- Time Management
- Customer Satisfaction Management
- Professional Conduct
- Attention to Detail
Salary & Benefits
- Attractive remuneration package.
- Opportunity to work with a leading premium retail brand.
- Career growth and development opportunities.
- Professional working environment.
- Exposure to high-end retail customer service operations.
How to Apply
Interested candidates should forward their updated resume to:
Email: careers@edinborough.lk
Important Notes
- Applicants should mention the position applied for in the email subject line.
- Candidates should provide details of two non-related referees.
- Applications should be submitted within 14 days of the advertisement date.
- Only shortlisted candidates will be contacted.
Employer: Edinborough Products (Pvt) Ltd
Work Location: Ward Place, Colombo District, Sri Lanka
Email: careers@edinborough.lk
Job Category: Customer Service & BPO, Private Jobs, O/L Qualified Jobs
