Customer Relations Officer – Suwasevana Hospitals (Pvt) Ltd
Job Overview
Suwasevana Hospitals (Pvt) Ltd is seeking a dynamic and customer-focused Customer Relations Officer to join its healthcare team in Nugegoda. This role is ideal for individuals who are passionate about delivering exceptional customer service and building positive relationships with patients, visitors, and stakeholders. The successful candidate will play a key role in enhancing patient satisfaction and ensuring a professional healthcare experience.
Position Details
Job Title: Customer Relations Officer
Company: Suwasevana Hospitals (Pvt) Ltd
Location: Colombo District, Sri Lanka
Job Type: Full-Time
Category: Customer Service & BPO, Healthcare & Nursing, Private Jobs, O/L Qualified Jobs
Company Overview
Suwasevana Hospitals is a leading private healthcare provider committed to delivering high-quality medical services and patient-centered care. As part of a reputed healthcare network associated with Ceymed, Ceyline, Commercial Credit, and APIIT, the hospital continues to maintain excellence in healthcare through modern facilities, experienced professionals, and a strong focus on patient satisfaction.
Qualifications & Experience
- Good communication skills in both Sinhala and English
- Previous customer service experience will be an added advantage
- Experience in a healthcare environment is preferred but not mandatory
- School leavers are encouraged to apply
- Customer-oriented mindset with a professional attitude
- Ability to work collaboratively with different departments
- Preference will be given to candidates residing in or around Nugegoda
- Willingness to work on rotational or shift schedules
Key Responsibilities
- Build and maintain positive relationships with patients and visitors
- Provide excellent customer service and patient support
- Handle inquiries, concerns, and feedback professionally
- Coordinate with hospital departments to ensure smooth service delivery
- Assist patients and visitors with information and guidance
- Support initiatives aimed at improving patient satisfaction
- Maintain professional communication with stakeholders
- Ensure a positive and welcoming environment for patients and guests
- Contribute to enhancing the overall patient experience
Required Skills
- Strong verbal communication skills in Sinhala and English
- Customer service and relationship management skills
- Interpersonal and problem-solving abilities
- Teamwork and collaboration skills
- Professionalism and positive attitude
- Ability to work under pressure in a healthcare environment
- Time management and organizational skills
- Self-discipline and reliability
- Adaptability and willingness to learn
Salary & Benefits
- Attractive remuneration package
- Opportunity to work in a leading private healthcare institution
- Professional growth and career development opportunities
- Exposure to healthcare customer service operations
- Supportive and collaborative working environment
- Additional benefits in accordance with company policies
How to Apply
Interested candidates are invited to submit their updated CV together with the contact details of two non-related referees via email.
Email Applications To:
Please mention Customer Relations Officer in the subject line of your email application.
Important Notes
- The position is based in Nugegoda, Colombo District.
- School leavers are encouraged to apply.
- Candidates must be willing to work on a rotational or shift basis.
- Preference will be given to applicants residing close to the Nugegoda area.
- Only shortlisted candidates will be contacted for interviews and further recruitment processes.
