Contact Centre Intern – Amana Bank PLC
Job Overview
Amana Bank PLC is offering an exciting internship opportunity within its Contact Centre for energetic and customer-focused individuals looking to kickstart their careers in the banking and financial services industry. This internship provides hands-on experience in customer service, communication, problem-solving, and contact centre operations.
Position Details
Job Title: Contact Centre Intern
Company: Amana Bank PLC
Location: Colombo 03, Sri Lanka
Job Type: Internship
Department: Contact Centre
Company Overview
Amana Bank PLC is one of Sri Lanka’s leading licensed commercial banks, recognized for its customer-centric approach and commitment to delivering innovative banking solutions. The Contact Centre serves as a key touchpoint for customer engagement and service excellence.
Qualifications & Experience
- Passed G.C.E. Ordinary Level (O/L) examination.
- Passion for pursuing higher education or professional qualifications.
- Partially or fully completed professional certifications or diplomas will be an added advantage.
- Previous customer service experience is not required but will be beneficial.
Key Responsibilities
- Handle inbound customer calls professionally and efficiently.
- Identify customer needs and provide appropriate assistance.
- Research customer inquiries and help resolve issues.
- Promote relevant products and services through upselling and cross-selling opportunities.
- Maintain high standards of customer service and professionalism.
- Support daily contact centre operations.
Required Skills
- Excellent communication skills.
- Trilingual language skills will be an advantage.
- Customer-focused mindset.
- Ability to multitask in a fast-paced environment.
- Team player with a positive attitude.
- Basic computer literacy and technology skills.
- Problem-solving abilities.
- Interpersonal and relationship-building skills.
Salary & Benefits
- Practical experience in a professional banking environment.
- Additional allowances for weekend and holiday shifts.
- Performance-based financial incentives linked to call quality and productivity.
- Exposure to customer service and banking operations.
- Opportunity to develop valuable communication and customer relationship skills.
Work Schedule
- Work any 5 days of the week.
- 8-hour shift-based schedule.
- Additional allowances available for weekend and holiday duties.
How to Apply
Interested candidates should send their CVs to:
Email: careers@amana.lk
Please indicate the position applied for in the subject line of the email.
Company Overview
Amana Bank PLC
Contact Centre Department
Colombo 03, Sri Lanka
Only shortlisted candidates will be notified.
