Customer Care Executive – Three Sinha Industries (Pvt) Ltd
Job Overview
Three Sinha Industries (Pvt) Ltd is seeking a customer-focused and energetic Customer Care Executive to join its growing team. This role is ideal for individuals with strong communication skills, customer service experience, and a passion for building positive customer relationships. The successful candidate will be responsible for handling customer inquiries, supporting customer service operations, and ensuring a high level of customer satisfaction within one of Sri Lanka’s leading Roller Door and Steel Fabrication companies.
Job Category: Customer Service & BPO, Private Jobs
Position Details
Job Title: Customer Care Executive
Company: Three Sinha Industries (Pvt) Ltd
Location: Colombo District, Sri Lanka
Job Type: Full-Time
Work Location: Rajagiriya
Industry: Manufacturing & Steel Fabrication
Company Overview
Three Sinha Industries (Pvt) Ltd is a trusted and established leader in Sri Lanka’s Roller Door and Steel Fabrication industry. Collaborating with an Australian corporation, the company has built a strong reputation for quality, innovation, and customer satisfaction. With decades of experience, Three Sinha continues to offer rewarding career opportunities for professionals seeking growth and long-term career development.
Qualifications & Experience
- Minimum 1 year of experience in customer handling, customer service, call center operations, or a related field.
- G.C.E. Advanced Level (A/L) qualification or a Diploma qualification is preferred.
- Fluency in Sinhala is essential.
- Ability to communicate in English and Tamil will be an added advantage.
- Basic IT knowledge, including proficiency in Microsoft Office applications.
- Strong interpersonal and communication skills.
- Customer-oriented attitude with a passion for service excellence.
Key Responsibilities
- Handle customer inquiries and provide prompt assistance.
- Maintain professional communication with customers through various channels.
- Resolve customer concerns and escalate issues when necessary.
- Support customer service operations and ensure customer satisfaction.
- Maintain accurate records of customer interactions and feedback.
- Coordinate with internal departments to address customer requirements.
- Provide information regarding products and services accurately.
- Contribute to improving overall customer experience.
Required Skills
- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Fluency in Sinhala language.
- Basic computer literacy and Microsoft Office proficiency.
- Problem-solving and conflict-resolution abilities.
- Ability to work effectively in a team environment.
- Good organizational and time management skills.
- Professional telephone etiquette and communication skills.
Salary & Benefits
- Attractive remuneration package based on qualifications and experience.
- Opportunity to work with a leading manufacturing organization.
- Career growth and advancement opportunities.
- Supportive and professional work environment.
- Exposure to customer relationship management and service operations.
- Long-term career development prospects.
How to Apply
Interested candidates should forward their CV with contact details to the email address below.
Email: tsitharushi@gmail.com
Contact Number: 0768 768 120
Company Address:
Three Sinha Industries (Pvt) Ltd
No. 448, Nawala Road,
Koswatta, Rajagiriya, Sri Lanka
Application Requirement: Please mention the position applied for in the subject line of your email.
Important Notes
- Minimum one year of customer service or call center experience is preferred.
- Fluency in Sinhala is mandatory for this position.
- Knowledge of English and Tamil will be considered an added advantage.
- Basic IT and Microsoft Office skills are required.
- Only shortlisted candidates will be contacted for interviews.
- Candidates with a passion for customer service are encouraged to apply.
