Customer Relationship Officer – Alliance Finance Co. PLC
Job Overview
Alliance Finance Co. PLC is seeking a dynamic and customer-focused Customer Relationship Officer to join its Deposit Department. This role serves as a key point of contact for customers, focusing on delivering exceptional customer service, supporting deposit product management, ensuring regulatory compliance, and building long-term customer relationships.
Position Details
Job Title: Customer Relationship Officer
Company: Alliance Finance Co. PLC
Department: Deposit Department
Job Type: Full-Time
Location: Colombo, Sri Lanka
Industry: Finance & Banking
Company Overview
Alliance Finance Co. PLC is one of Sri Lanka’s leading finance companies, committed to providing innovative financial solutions while maintaining the highest standards of customer service and sustainability.
Qualifications & Experience
- G.C.E. Advanced Level (A/L) or equivalent qualification.
- Previous experience in banking, finance, or customer service roles is preferred.
- Experience in deposit operations will be an added advantage.
- Good understanding of banking operations, deposit products, and compliance requirements is desirable.
- Basic proficiency in Microsoft Office applications (Excel, Word).
Key Responsibilities
- Act as the primary point of contact for customers visiting the branch for deposit-related services and account opening.
- Manage end-to-end customer interactions, including onboarding, service inquiries, updates, and issue resolution.
- Build and maintain strong customer relationships focused on trust, service quality, and retention.
- Understand customer requirements and recommend suitable deposit products to support business growth.
- Coordinate with internal departments to ensure smooth service delivery.
- Maintain service quality standards and ensure compliance with operational procedures and regulatory guidelines.
Required Skills
- Strong communication and interpersonal skills.
- Customer-focused mindset.
- Ability to handle customer inquiries and provide effective solutions.
- Relationship management skills.
- Problem-solving abilities.
- Teamwork and coordination skills.
- Basic computer literacy and MS Office proficiency.
Salary & Benefits
- Competitive remuneration package.
- Career growth opportunities within a leading finance company.
- Professional development and training opportunities.
- Exposure to customer relationship management and banking operations.
How to Apply
Interested candidates should submit their CV along with the names and contact details of two non-related referees within 10 days of this advertisement.
Email: careers@alliancefinance.lk
Please state the position applied for in the subject line of the email.
Company Overview
Alliance Finance Co. PLC
84, Ward Place,
Colombo 07, Sri Lanka
Telephone: 0112 673 673
Website: www.alliancefinance.lk
