Customer Service Executive – Esafe Global (Pvt) Ltd
Job Overview
Esafe Global (Private) Limited is seeking a motivated and customer-focused Customer Service Executive to join its growing team. This role is ideal for individuals with strong communication skills, a professional telephone manner, and a passion for delivering excellent customer service. The successful candidate will be responsible for handling customer inquiries, supporting telemarketing activities, and contributing to business growth through effective customer engagement.
Job Category: Customer Service & BPO, Sales & Marketing, Private Jobs
Position Details
Job Title: Customer Service Executive
Company: Esafe Global (Private) Limited
Location: Colombo District, Sri Lanka
Job Type: Full-Time
Work Schedule:
- Monday to Friday: 10.00 AM – 8.00 PM
- Saturday: 12.00 PM – 6.00 PM
Industry: Customer Service, Telemarketing & Business Services
Company Overview
Esafe Global (Private) Limited is a Colombo-based organization committed to providing professional business services and customer-focused solutions. The company continues to expand its operations while offering employees opportunities for career growth, skill development, and professional advancement within a supportive work environment.
Qualifications & Experience
- Excellent communication skills in English and Tamil.
- Knowledge of Hindi and/or Malayalam will be considered an added advantage.
- Minimum one year of experience in sales, customer service, telemarketing, or a related field is preferred.
- Freshers are encouraged to apply.
- Strong telephone etiquette and verbal communication skills.
- Willingness to work on Saturdays as required.
- Ability to interact professionally with customers and colleagues.
- Positive attitude and willingness to learn.
Key Responsibilities
- Handle customer inquiries and provide accurate information regarding products and services.
- Maintain professional communication with customers through phone calls and other channels.
- Support telemarketing and customer engagement activities.
- Build and maintain positive customer relationships.
- Assist in achieving customer satisfaction and business growth objectives.
- Maintain accurate records of customer interactions and communications.
- Coordinate with internal teams to resolve customer concerns efficiently.
- Follow company procedures and service standards at all times.
Required Skills
- Excellent verbal and interpersonal communication skills.
- Strong customer service orientation.
- Professional phone handling and telemarketing skills.
- Ability to work independently and as part of a team.
- Good organizational and time management abilities.
- Basic computer literacy and familiarity with office applications.
- Problem-solving and conflict-resolution skills.
- Ability to work in a target-driven environment.
Salary & Benefits
- Competitive basic salary package.
- Attractive performance-based incentives.
- Career growth and advancement opportunities.
- Professional training and skill development.
- Supportive and collaborative work environment.
- Opportunity to work with a growing organization.
How to Apply
Interested candidates should send their latest CV and portfolio to the email address below.
Email: koshithal@esafeglobal.co
Company Address:
Esafe Global (Private) Limited
345, 3/1, Galle Road,
Colombo 03, Sri Lanka
Contact Number: 0117 460 152
Important Notes
- Fresh graduates and entry-level candidates are encouraged to apply.
- Experience in sales, customer service, or telemarketing will be an added advantage.
- Candidates must be willing to work according to the specified schedule.
- Only shortlisted applicants will be contacted for interviews.
- Ensure your CV contains updated contact details and relevant qualifications.
