Customer Service Executive – Esafe Global (Pvt) Ltd
Job Title: Customer Service Executive
Job Category: Customer Service & BPO, Private Jobs
Job Location: Colombo District, Sri Lanka
Job Overview
E-Safe Global (Pvt) Ltd is looking for confident and energetic individuals to join its growing team as Customer Service Executives. This is an excellent opportunity for candidates who are fluent in English and enjoy communicating with international customers. If you are passionate about customer service and want to build a rewarding career in the BPO industry, this role offers valuable international exposure and attractive earning potential.
Position Details
Position: Customer Service Executive
Company: E-Safe Global (Pvt) Ltd
Employment Type: Full-Time
Job Category: Customer Service & BPO, Private Jobs
Work Location: Colombo District, Sri Lanka
Working Days:
- Monday to Friday: 10.00 AM – 8.30 PM
- Saturday: 12.00 PM – 6.00 PM
Company Overview
E-Safe Global (Pvt) Ltd is a Sri Lankan Business Process Outsourcing (BPO) company that provides customer support, sales support, IT-enabled services, and outsourcing solutions for international clients. The company offers employees the opportunity to work in a professional environment with exposure to global business operations while developing valuable communication and customer service skills.
Qualifications & Experience
- Previous customer service experience in a BPO environment is preferred.
- Experience working with international clients will be an added advantage.
- Excellent spoken English communication skills.
- Ability to confidently handle customer calls.
- Strong interpersonal and problem-solving skills.
- Positive attitude and willingness to learn.
- Ability to work according to assigned shift schedules.
Key Responsibilities
- Handle inbound and outbound customer calls professionally.
- Deliver high-quality customer service to international clients.
- Resolve customer inquiries efficiently and accurately.
- Maintain clear and professional communication during all interactions.
- Record customer information and update relevant systems.
- Achieve assigned service quality and performance targets.
- Work collaboratively with team members to ensure customer satisfaction.
Required Skills
- Excellent English speaking skills.
- Strong verbal communication abilities.
- Customer-focused mindset.
- Confidence in handling telephone conversations.
- Active listening skills.
- Time management and organizational skills.
- Ability to work under pressure.
- Teamwork and professionalism.
Salary & Benefits
- Competitive basic salary.
- Attractive commission structure.
- Total earning potential of up to LKR 100,000 or more based on performance.
- International work exposure.
- Professional working environment.
- Career growth opportunities within the BPO industry.
- Performance-based incentives.
How to Apply
Interested candidates should submit their updated resume through the application button provided with this job post.
Email: careers@esafeglobal.co
Applicants are requested to mention their preferred work shift in the email subject line when submitting their application.
Walk-in interviews are conducted on:
- Tuesday: 2.00 PM – 4.00 PM
- Thursday: 2.00 PM – 4.00 PM
Important Notes
- Only shortlisted candidates will be contacted for further recruitment steps.
- Candidates should possess excellent English communication skills.
- Prior BPO or international customer service experience is advantageous but not mandatory.
- Ensure your resume is complete and up to date before submitting your application.
