Customer Service Executive – John Morris Group
Job Overview
John Morris Group is seeking a dedicated and customer-focused Customer Service Executive to join its Sri Lankan operations team. This role is ideal for individuals who are passionate about delivering exceptional customer experiences, managing customer inquiries, coordinating internal processes, and supporting business growth through professional customer service and administrative support.
Job Category: Customer Service & BPO, Private Jobs
Position Details
Job Title: Customer Service Executive
Company: John Morris Group
Location: Colombo District, Sri Lanka
Job Type: Full-Time
Industry: Customer Service & Business Process Operations
Company Overview
Established in 1952, John Morris Group is a leading supplier of precision instruments across Australia and New Zealand. The company serves a wide range of industries including Laboratory, Healthcare, Environmental, and Petrochemical sectors. With over 100 employees across multiple locations, John Morris Group is committed to delivering quality solutions while fostering an inclusive and diverse workplace culture. The Sri Lankan team plays a vital role in supporting the organization’s global operations.
Qualifications & Experience
- Minimum 1–2 years of experience in customer service.
- Experience as a Sales Coordinator or in administrative/sales support roles within the BPO industry will be an added advantage.
- Currently pursuing a degree or diploma in any field.
- Excellent verbal and written communication skills in English.
- Strong computer literacy with proficiency in Microsoft Office applications.
- Well-organized, responsible, and capable of solving problems efficiently.
- Ability to work independently and as part of a team.
- Strong dedication, professionalism, and customer-oriented mindset.
Key Responsibilities
- Coordinate with internal teams by managing schedules, organizing e-filing systems, and sharing relevant information.
- Ensure contracts issued to customers are accurate and tailored to customer requirements.
- Respond promptly to customer inquiries and provide high-quality customer support.
- Deliver after-sales support when required.
- Keep customers informed regarding delays, issues, or important updates.
- Prepare estimates based on customer requirements.
- Identify opportunities for cross-selling products and services.
- Maintain excellent customer relationships and service standards.
Required Skills
- Customer service management
- Customer communication
- Administrative coordination
- Contract administration
- Problem-solving skills
- Microsoft Office proficiency
- Time management
- Organizational skills
- After-sales support
- Team collaboration
Salary & Benefits
- Special allowance for early morning shifts.
- Company-provided transport for early pickups.
- Comprehensive medical coverage.
- Performance and experience-based incentives.
- Opportunity to work in a global business environment.
- Career growth and professional development opportunities.
How to Apply
Interested candidates should send their updated resume to:
Email: careers.sl@johnmorrisgroup.com
Important Notes
- Excellent English communication skills are mandatory.
- Candidates currently pursuing a degree or diploma are encouraged to apply.
- Experience in customer service, sales coordination, or BPO environments will be advantageous.
- Strong organizational and multitasking abilities are essential.
- Only shortlisted candidates will be contacted for interviews.
