IT Officer (System Support) – Elcardo Industries (Pvt) Ltd
Job Overview
Elcardo Industries (Pvt) Ltd is seeking a skilled and motivated IT Officer (System Support) to join its Information Technology team at its Nawala office. This position is ideal for IT professionals with experience in system administration, ERP systems, user support, and enterprise software environments. The successful candidate will play a key role in supporting business systems, maintaining data integrity, assisting with system implementations, and ensuring smooth IT operations across the organization.
Job Category: IT & Software, Private Jobs
Position Details
Job Title: IT Officer (System Support)
Company: Elcardo Industries (Pvt) Ltd
Location: Colombo District, Sri Lanka
Job Type: Full-Time
Work Location: Nawala, Colombo
Industry: Manufacturing
Company Overview
Elcardo Industries (Pvt) Ltd is a well-established Sri Lankan manufacturing company and the first roller door manufacturer in Sri Lanka to be awarded ISO 9001:2015 certification. Since 1985, the company has built a strong reputation for quality, innovation, and customer satisfaction while delivering world-class manufacturing solutions. Elcardo offers a professional work environment with excellent opportunities for career growth and development.
Qualifications & Experience
- HND or equivalent qualification in Information Technology, Computer Science, or a related field.
- Experience working with ERP, inventory management, or enterprise software systems.
- Knowledge of Active Directory administration and user management.
- Understanding of backup procedures and database fundamentals.
- Experience in IT support, system administration, or technical support roles.
- Ability to work collaboratively within a team environment.
- Strong analytical and problem-solving capabilities.
- Familiarity with system implementation and testing processes will be an advantage.
Key Responsibilities
- Assist the IT System Administrator in managing ERP and other internal systems.
- Configure user roles, permissions, and system settings.
- Participate in system implementation projects, testing, and User Acceptance Testing (UAT) sessions.
- Support daily system operations and perform data validation activities.
- Maintain system reports and documentation for management, audits, and operational requirements.
- Coordinate with internal departments and external vendors regarding system-related requirements.
- Ensure backups and data integrity under the supervision of the Head of Department.
- Provide Level 1 and Level 2 technical support to users for system-related issues.
- Monitor and support enterprise software applications to ensure optimal performance.
Required Skills
- ERP and enterprise application support skills.
- Knowledge of Active Directory and user administration.
- Database fundamentals and backup management knowledge.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Technical documentation and reporting skills.
- Ability to manage multiple priorities and deadlines.
- Teamwork and collaboration skills.
- Attention to detail and commitment to system accuracy.
Salary & Benefits
- Competitive salary package.
- Career growth and advancement opportunities.
- Collaborative and supportive work environment.
- Training and professional development opportunities.
- Long-term job security and stability.
- Opportunity to work with a leading manufacturing organization.
How to Apply
Interested candidates should send their CV along with details of two non-related referees, contact information, and a passport-sized photograph.
Email: careers@elcardo.com
Company Address:
Elcardo Industries (Pvt) Ltd
No. 42, Narahenpita Road,
Nawala, Sri Lanka
Telephone: +94 71 307 3533
Important Notes
- Applicants should include details of two non-related referees.
- A passport-sized photograph should be submitted with the application.
- Experience with ERP and enterprise software systems is highly desirable.
- Strong knowledge of Active Directory and system administration concepts will be an advantage.
- Only shortlisted candidates will be informed of the outcome of their application.
- Applications should include updated contact details and relevant qualifications.
