Junior Customer Sales & Service Agent – Hemas Holdings PLC
Job Overview
Forbes Air Services (Pvt) Ltd., the General Sales Agent (GSA) for Emirates Airline in Sri Lanka and a member of Hemas Mobility, is seeking dynamic and customer-focused individuals for the position of Junior Customer Sales & Service Agent. This role offers an exciting opportunity to build a career in the aviation and travel industry while delivering exceptional customer service, reservations support, and ticketing assistance.
Position Details
Job Title: Junior Customer Sales & Service Agent
Company: Forbes Air Services (Pvt) Ltd.
Parent Organization: Hemas Mobility (Hemas Holdings PLC)
Job Category: Customer Service / Airline Reservations
Job Type: Full-Time
Location: Colombo District, Sri Lanka
Industry: Aviation & Travel Services
Company Overview
Forbes Air Services (Pvt) Ltd. is a leading aviation services company in Sri Lanka and serves as the General Sales Agent (GSA) for Emirates Airline. As part of Hemas Mobility, the company provides airline representation, reservations, ticketing, and customer service solutions while maintaining world-class service standards within the aviation industry.
Qualifications & Experience
- G.C.E. Advanced Level (A/L) or equivalent qualification.
- Strong verbal and written communication skills.
- Excellent interpersonal and customer relationship management abilities.
- Computer literacy with proficiency in Microsoft Office applications including Word, Excel, and PowerPoint.
- Friendly, professional, and customer-oriented personality.
- Passion for customer service and the aviation industry.
- Diploma or Certificate qualification in Aviation, Tourism, Travel, or a related field will be an added advantage.
- Previous experience in customer service within the aviation, travel, tourism, or hospitality industry will be an advantage.
Key Responsibilities
- Assist with day-to-day airline reservation and ticketing operations.
- Handle customer inquiries through phone calls and email communications within established service standards.
- Support customers with booking modifications, cancellations, refunds, and special service requests.
- Maintain up-to-date knowledge of airline products, services, and policies.
- Coordinate with internal departments and operational teams to ensure smooth service delivery.
- Deliver professional and efficient customer service at all times.
- Support sales and customer engagement initiatives as required.
- Ensure accurate handling of customer records and reservation details.
Required Skills
- Excellent customer service and communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Professional telephone and email etiquette.
- Attention to detail and accuracy.
- Ability to work in a fast-paced environment.
- Strong organizational and multitasking skills.
- Teamwork and collaboration abilities.
- Computer proficiency and data entry skills.
- Ability to build and maintain positive customer relationships.
- Interest in aviation, travel, and tourism services.
Salary & Benefits
- Attractive remuneration package based on qualifications and experience.
- Opportunity to work with a globally recognized airline brand.
- Exposure to the aviation and travel industry.
- Professional development and career growth opportunities.
- Training and industry-specific learning opportunities.
- Dynamic and collaborative working environment.
- Employee benefits in accordance with company policies.
How to Apply
Interested candidates should send their updated CV to:
Email: careers.transportation@hemas.com
Subject Line: Junior Customer Sales & Service Agent
Applications should be submitted within 07 days of the advertisement date.
Important Notes
- Only shortlisted candidates will be contacted.
- Ensure the job title is clearly mentioned in the email subject line.
- Candidates with qualifications in Aviation, Tourism, or Travel Management will have an added advantage.
- Previous customer service experience in the aviation or travel industry will be beneficial.
- The position is based in Colombo District, Sri Lanka.
