Junior executive (Life Sevicing) – HNB Life PLC
Job Overview
HNB Life PLC is seeking a dedicated and customer-focused Junior Executive – Life Servicing to support policy servicing operations and ensure efficient handling of customer requests. The role involves processing endorsements, premium refunds, policy revivals, surrender payments, customer inquiries, and service-related administrative functions while maintaining high service standards.
Position Details
Job Title: Junior Executive – Life Servicing
Company: HNB Life PLC
Job Type: Full-Time
Industry: Life Insurance
Key Responsibilities
- Scrutinize and provide recommendations for all types of policy endorsements and alterations.
- Process and recommend premium refunds.
- Recommend and approve policy revivals in coordination with medical underwriting requirements.
- Process surrender payments in coordination with branch staff and ensure timely closure of pending surrender claims.
- Handle daily emails, job allocations, and workflow coordination activities.
- Coordinate with the Call Centre and Customer Relationship Management Centre regarding customer inquiries.
- Maintain quality customer service standards and service benchmarks.
- Handle customer concerns and support HDO visits to customers when required.
- Clear scheduled sanction screening alerts accurately and on time.
- Prepare surrender payment reports accurately and within deadlines.
- Ensure compliance with company policies and servicing procedures.
Qualifications & Experience
- Successfully completed G.C.E. Advanced Level (A/L) examination.
- Professional insurance qualifications will be an added advantage.
- Minimum 2–3 years of experience in the life insurance sector.
- Sound knowledge of insurance operations and policy servicing.
- Experience in Life Underwriting or Life Claims will be an added advantage.
- Strong communication, coordination, and problem-solving skills.
- Ability to work independently and meet deadlines.
- Customer-oriented mindset with strong attention to detail.
Required Skills
- Life Insurance Operations
- Policy Servicing
- Customer Relationship Management
- Insurance Underwriting
- Life Claims Administration
- Report Preparation
- Workflow Coordination
- Problem Solving
- Communication Skills
- Customer Service
- Time Management
- Attention to Detail
- Microsoft Office Applications
Salary & Benefits
- Attractive remuneration package.
- Career growth opportunities within a leading life insurance company.
- Professional and supportive working environment.
- Training and development opportunities.
- Additional benefits as per company policy.
How to Apply
Interested candidates should forward their complete resume together with contact numbers and the names of two non-related referees within 10 days of the advertisement date.
Email: careers@hnblife.lk
Please state the position applied for in the subject line of the email.
Only shortlisted candidates will be contacted.
