Recoveries Officers | Recoveries Call Center – Siyapatha Finance PLC
Job Overview
Siyapatha Finance PLC is seeking energetic, results-driven, and customer-focused professionals to join its Recoveries Division as Recoveries Officers and Recoveries Call Center Officers. These roles are responsible for supporting the company’s debt recovery operations, maintaining customer relationships, achieving recovery targets, and ensuring efficient collection processes. Successful candidates will have the opportunity to build a rewarding career with one of Sri Lanka’s leading finance companies.
Position Details
Job Title: Recoveries Officers / Recoveries Call Center Officers
Company: Siyapatha Finance PLC
Job Category: Recoveries & Collections
Job Type: Full-Time
Location: Multiple Locations, Sri Lanka
Industry: Finance & Financial Services
Recoveries Officer Locations
- Galle District, Sri Lanka (Ambalangoda)
- Matara District, Sri Lanka (Deniyaya)
- Colombo District, Sri Lanka (Homagama)
- Badulla District, Sri Lanka (Mahiyanganaya)
- Mannar District, Sri Lanka
- Kalutara District, Sri Lanka (Mathugama)
- Kurunegala District, Sri Lanka (Nikaweratiya)
- Kurunegala District, Sri Lanka (Thambuttegama)
- Kegalle District, Sri Lanka (Warakapola)
- Puttalam District, Sri Lanka (Chilaw)
Recoveries Call Center Location
- Colombo District, Sri Lanka
Company Overview
Siyapatha Finance PLC is the largest fully-owned subsidiary of Sampath Bank PLC and a licensed finance company regulated by the Central Bank of Sri Lanka under the Finance Business Act No. 42 of 2011. The company offers a broad range of financial solutions and is recognized for its commitment to customer service, innovation, and operational excellence across Sri Lanka.
Qualifications & Experience
Recoveries Officers
- Minimum 2 years of experience in a similar recovery, collections, credit, or finance-related role.
- Educational or professional qualifications in Business, Credit Management, Finance, or a related field will be an added advantage.
- Strong customer relationship management skills.
- Experience in field recovery activities will be beneficial.
- Ability to achieve recovery and collection targets.
Recoveries Call Center Officers
- Prior experience in customer service, call center operations, or recovery-related roles is preferred.
- Passed G.C.E. Advanced Level (A/L).
- Strong communication skills in Sinhala, Tamil, and/or English.
- Ability to work in a fast-paced and target-oriented environment.
- Customer service experience will be an advantage.
Key Responsibilities
Recoveries Officers
- Conduct recovery and collection activities in assigned regions.
- Follow up with customers regarding outstanding payments.
- Maintain positive customer relationships while achieving recovery targets.
- Negotiate repayment arrangements in accordance with company policies.
- Monitor delinquent accounts and initiate appropriate recovery actions.
- Prepare recovery reports and maintain accurate records.
- Ensure compliance with company procedures and regulatory requirements.
Recoveries Call Center Officers
- Handle inbound and outbound recovery-related customer calls.
- Follow up on overdue accounts and payment commitments.
- Maintain accurate customer records and call logs.
- Provide professional customer service while resolving payment-related inquiries.
- Assist in achieving departmental recovery targets.
- Escalate complex recovery matters to relevant departments when necessary.
Required Skills
- Strong communication and negotiation skills.
- Customer service orientation.
- Problem-solving and conflict-resolution abilities.
- Target-driven and performance-focused mindset.
- Time management and organizational skills.
- Ability to work independently and as part of a team.
- Basic computer literacy and familiarity with office applications.
- Professional conduct and interpersonal skills.
- Ability to handle pressure and meet deadlines.
Salary & Benefits
- Attractive remuneration package.
- Performance-based incentives and rewards.
- Career growth opportunities within a leading finance company.
- Professional training and development programs.
- Exposure to the financial services industry.
- Employee benefits in accordance with company policies.
- Dynamic and supportive working environment.
How to Apply
Interested candidates should send their updated CV to:
Email: careers@siyapatha.lk
WhatsApp Contact: 076 375 9594
Please mention the position applied for and preferred location in your application.
Important Notes
- Only shortlisted candidates will be contacted.
- Minimum 2 years of experience is required for Recoveries Officer positions.
- Passed G.C.E. A/L is required for Recoveries Call Center positions.
- Strong communication and customer service skills are essential.
- Candidates should indicate their preferred location when applying.
- Siyapatha Finance PLC is an equal opportunity employer committed to professional growth and employee development.
