Senior Customer Service Associate – HNB General Insurance Limited
Job Overview
HNB General Insurance Limited is looking for a customer-focused and proactive Senior Customer Service Associate to join its Customer Service & Telemarketing Division. The successful candidate will be responsible for policy issuance, customer service operations, policy endorsements, risk assessment, and front-office administration while ensuring exceptional service standards and customer satisfaction.
Position Details
Job Title: Senior Customer Service Associate
Company: HNB General Insurance Limited
Location: Sri Lanka
Job Type: Full-Time
Division: Customer Service & Telemarketing Division
Key Responsibilities
- Evaluate and assess risks associated with insurance applications.
- Ensure accurate and efficient policy issuance in compliance with company guidelines.
- Handle policy endorsements and updates based on customer requirements.
- Greet and assist walk-in customers professionally and courteously.
- Address customer inquiries, concerns, and requests efficiently.
- Provide guidance on insurance products and services to meet customer needs.
- Manage front office operations, including maintaining records and documentation.
- Coordinate with internal teams to resolve customer issues promptly.
- Maintain high standards of customer service and operational efficiency.
Qualifications & Experience
- Prior experience of 1–2 years in a related field will be an added advantage.
- Strong customer service skills with proven experience handling walk-in clients.
- Ability to work independently and manage multiple responsibilities.
- Proficiency in Microsoft Office applications.
- Basic knowledge of insurance systems will be an advantage.
- Experience in insurance, customer service, or telemarketing environments is preferred.
Required Skills
- Customer Service
- Risk Assessment
- Insurance Policy Administration
- Policy Issuance
- Policy Endorsements
- Front Office Management
- Communication Skills
- Interpersonal Skills
- Problem Solving
- Record Keeping
- Microsoft Office
- Time Management
- Multitasking
- Customer Relationship Management
Salary & Benefits
- Attractive remuneration package.
- Career growth opportunities within a leading insurance company.
- Professional and supportive work environment.
- Exposure to customer service and insurance operations.
- Learning and development opportunities.
How to Apply
Interested candidates should send their CV, including contact details of two non-related referees, within 14 days of the advertisement date.
Email: careers@hnbgeneral.com
Working Hours
- Monday to Friday: 8:00 AM – 5:00 PM
- Saturday: 8:00 AM – 1:00 PM
Only shortlisted candidates will be contacted.
