Senior Team Leader (Airfares & Ticketing) – Global Travel Systems (Pvt) Ltd
Job Overview
Global Travel Systems (Pvt) Ltd is seeking an experienced and detail-oriented Senior Team Leader – Airfares & Ticketing to lead its airline ticketing operations team. This role is ideal for travel industry professionals with extensive GDS expertise, airfare pricing knowledge, and leadership experience. The successful candidate will oversee ticketing accuracy, mentor junior staff, manage complex fare calculations, and ensure compliance with airline fare rules and industry standards.
The position offers a world-class salary package, European working hours, and excellent career growth opportunities within a professional travel management environment.
Position Details
Job Title: Senior Team Leader – Airfares & Ticketing
Company: Global Travel Systems (Pvt) Ltd
Job Category: Management, Hotel & Tourism, Private Jobs
Job Type: Full Time
Job Location: Colombo District, Sri Lanka
Industry: Travel & Tourism / Airline Ticketing Services
Company Overview
Global Travel Systems (Pvt) Ltd is a leading travel management and airline ticketing solutions provider serving international clients. The company specializes in airfare management, ticket issuance, travel consulting, reservation services, and customer support while maintaining high operational standards and industry best practices.
With a strong focus on professional development and service excellence, Global Travel Systems offers employees a collaborative environment and opportunities for long-term career advancement.
Qualifications & Experience
- Proven experience in airline ticketing, airfare management, or travel operations.
- Strong hands-on experience with Global Distribution Systems (GDS) such as Amadeus, Galileo/Travelport, and Sabre.
- Previous leadership or team supervisory experience in a ticketing environment is highly preferred.
- Excellent understanding of airline fare construction and ticketing procedures.
- Experience handling reissues, refunds, EMD processing, and fare rule compliance.
- Strong analytical and problem-solving skills.
- Ability to work accurately under pressure and meet operational deadlines.
- Excellent communication and team management abilities.
Key Responsibilities
- Lead and supervise the Airfares & Ticketing team to ensure operational excellence.
- Price travel itineraries accurately using GDS platforms.
- Issue airline tickets and ensure compliance with airline fare rules.
- Handle ticket reissues, date changes, rerouting requests, and fare recalculations.
- Process ticket refunds and Electronic Miscellaneous Documents (EMDs).
- Monitor ticketing queues and resolve Passenger Name Record (PNR) issues.
- Verify ticketing accuracy before final issuance.
- Guide and mentor junior ticketing staff on industry best practices.
- Train team members on GDS systems and ticketing procedures.
- Ensure consistency, quality standards, and compliance with airline regulations.
- Minimize ADM (Agency Debit Memo) risks through accurate fare application and ticketing processes.
Required Skills
- Amadeus GDS
- Galileo / Travelport
- Sabre GDS
- Airline Fare Calculation
- Ticket Issuance & Reissuance
- Refund Processing
- EMD Management
- PNR Management
- Fare Rule Interpretation
- Airline Reservation Systems
- Team Leadership
- Staff Training & Mentoring
- Quality Assurance
- Attention to Detail
- Problem Solving
Salary & Benefits
- World-class salary package.
- European working hours.
- Excellent team culture and professional work environment.
- Strong career growth and advancement opportunities.
- Exposure to international travel industry operations.
- Continuous learning and professional development opportunities.
How to Apply
Interested candidates should email their updated CV to:
Email: careers@globaltravelsystems.com
Email Subject: Senior Team Leader – Airfares & Ticketing
Important Notes
- Applicants must possess strong practical experience in airfare pricing and airline ticketing operations.
- Experience with Amadeus, Galileo/Travelport, and Sabre GDS platforms is highly desirable.
- Candidates should be capable of handling reissues, refunds, fare rule checks, and PNR management independently.
- Previous leadership experience in a ticketing team environment will be a significant advantage.
- Only shortlisted candidates will be contacted for interviews.
- The position is based in Colombo District, Sri Lanka.
