Visa Assistant – U.S. Embassy in Sri Lanka
Job Overview
The U.S. Embassy in Sri Lanka is seeking qualified and motivated applicants for the position of Visa Assistant within the Consular Office. This role involves providing nonimmigrant and immigrant visa services, supporting visa processing operations, reviewing documentation, handling correspondence, and ensuring compliance with established consular procedures. The position is ideal for candidates with strong customer service, administrative, and communication skills.
Job Category: HR & Administration, Private Jobs
Position Details
Job Title: Visa Assistant
Company: U.S. Embassy in Sri Lanka
Location: Colombo District, Sri Lanka
Job Type: Full-Time
Work Schedule: 40 Hours per Week
Monthly Gross Salary: LKR 202,802.58
Company Overview
The U.S. Embassy in Sri Lanka represents the United States of America and provides a wide range of diplomatic, consular, and public services. The Consular Section plays a vital role in processing immigrant and nonimmigrant visas, assisting U.S. citizens, and facilitating travel and international relations between Sri Lanka and the United States.
Qualifications & Experience
- Completion of High School education is required.
- G.C.E. Advanced Level qualification with at least simple passes in a minimum of two main subjects.
- Minimum two years of work experience involving regulations and law, customer service, public contact, administrative support, or problem-solving responsibilities.
- Good reading, writing, and speaking ability in English.
- Good reading, writing, and speaking ability in Sinhala or Tamil.
- Understanding of local governmental organizations, immigration laws, practices, and social systems.
- Ability to work effectively under pressure while maintaining accuracy.
- Strong attention to detail and organizational skills.
Key Responsibilities
- Deliver nonimmigrant and immigrant visa services.
- Perform data entry and document review functions.
- Manage visa-related correspondence and passport manifesting activities.
- Support visa printing and processing procedures.
- Ensure compliance with Consular Section procedures and visa guidelines.
- Identify and escalate issues when required.
- Rotate between Nonimmigrant Visa (NIV) and Immigrant Visa (IV) sections as assigned.
- Provide high-quality customer service to visa applicants.
- Maintain accurate records and documentation.
Required Skills
- Customer service excellence
- Administrative support
- Data entry accuracy
- Document verification and review
- Problem-solving abilities
- Communication skills
- Microsoft Word proficiency
- Microsoft Outlook proficiency
- Basic Microsoft Excel skills
- Basic Microsoft PowerPoint skills
- Teamwork and collaboration
- Attention to detail
Salary & Benefits
- Monthly gross salary of LKR 202,802.58.
- Opportunity to work with a prestigious international diplomatic mission.
- Professional work environment.
- Exposure to consular and immigration-related operations.
- Training and career development opportunities in accordance with embassy policies.
How to Apply
Applications must be submitted electronically through the U.S. Embassy’s Electronic Recruitment Application (ERA) system.
Applicants must electronically submit the following documents:
- Relevant Educational Certificates
- Relevant Service/Work Experience Certificates
- Proof of Citizenship (National Identity Card, Passport, and/or Work Permit)
Paper or email applications will not be accepted.
Important Notes
- Application deadline: 26 June 2026.
- Only shortlisted candidates will be contacted.
- Educational and work experience certificates must be attached with the application.
- English language proficiency may be tested during the recruitment process.
- Candidates must be able to work both independently and as part of a team.
- Strong customer service and communication skills are essential for this role.
